Refund policy

Return & Refund Policy

1. Cancellations (Order Cancel Karna) Since our paintings and calligraphy pieces are handmade with great care, you can only cancel your order within 24 hours of placing it. Once we start working on your piece or it has been dispatched, it cannot be cancelled.

2. Damage During Shipping We take utmost care in packaging your art safely. However, if your painting arrives damaged, please contact us within 48 hours of delivery at ravihaparvaiz22@gmail.com or 03705614106 with clear photos of the damaged item and the packaging. We will investigate and offer a replacement or a repair if possible.

3. Returns 

  • Custom/Commissioned Pieces: Please note that personalized or custom-made paintings (e.g., specific names or custom sizes) are NOT eligible for return or exchange unless they arrive damaged.

  • Original Artworks: For non-custom pieces, returns are only accepted if the item is in its original condition and packaging. The customer will be responsible for the return shipping costs.

4. Refunds Once we receive and inspect your return, we will notify you. If approved, the refund (minus the 40% non-refundable advance for custom work) will be processed to your original payment method or via Bank Transfer/JazzCash within 7-10 business days.

5. Non-Refundable Advance The 40% advance payment required for custom orders is non-refundable as it covers the cost of materials and labor initiated specifically for your order.

You can always contact us for any return question at ravihaparvaiz22@gmail.com.